Terms of Service

Our Privacy Policy sets out everything you should be aware of regarding the information we may collect from you and what we will be using it for. Tulum Home supports the implementation of the 'National Privacy Principles for the Fair Handling of Personal Information' and therefore does not collect any personal information whilst you are browsing our site unless you have placed an order with us or contacted us via our online form.

While we have made every attempt to ensure that the information contained on this site has been obtained from reliable sources, Tulum Home is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on this site is provided "as is", with no guarantee of completeness, typographical errors, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Tulum Home or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information on this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of the Web Site or a linked web site. You must take your own precautions to ensure that whatever you select for your use from the Web Site is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

Certain links on this site may connect to other web sites maintained by third parties over whom Tulum Home has no control. Tulum Home makes no representations as to the accuracy or any other aspect of information contained on related web sites.



When you place an order with Tulum Home, you will be asked for the following personal information: your name, email address, mailing address, delivery address, phone number and credit card data. We may use this information to process payments, send you your goodies, contact you after hours or enter you into store competitions. We may share this information, only if necessary, with those parties that are involved with processing your order. This may include the financial institution that issued you your bankcard as well as the shipping carrier that will deliver your little parcel to your door.

If you sign up to our newsletter we may send you information about sales, new products or promotions we are having, if you decide you no longer wish to receive these emails you may remove yourself at any time.

We take reasonable steps to ensure that the personal information held by us is accurate, complete and up to date.  If you believe that any of your personal information is inaccurate, please contact us and we will take reasonable steps to correct it.

Our site may link directly to websites operated by third parties (Linked Sites).  You acknowledge that Linked Sites are not operated by us.  We encourage you to always read the applicable privacy policy of any Linked Site.  We are not responsible for the content or practices of the Linked Sites or their privacy policies regarding the collection, storage, use and dissemination of your personal information.

We use third party service providers who may disclose your personal information to parties in foreign countries.  By providing personal information to us you consent to this disclosure.

By your use of our site, you consent to the collection, storage, use and dissemination of your personal information in accordance with this privacy policy and as otherwise permitted under the Privacy Act.

We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed.  Our procedures are designed to prevent your personal information being accessed by unauthorised personnel, lost or misused.  If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us. 

We may vary the terms of this privacy policy at any time. You should check our terms of service regularly so that you are aware of any variations made to this privacy policy. You will be deemed to have consented to such variations by your continued use of our site or our products following such changes being made.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.



By placing a pre-order at Tulum Home you are committing to the full purchase. We require the full payment at time of initial quote to secure the items for a delivery date outlined. Delivery cost is calculated separately and will be charged prior to delivery. Lead times quoted are estimates only. If change of mind occurs, payment is non-refundable.



Thank you for your purchase. Some deliveries may be delayed due to COVID-19. We want to assure you we’re doing everything we can to get your order out as soon as possible. If you would like a freight quote or lead times prior to purchase please email us at hello@tulumhom.com.au. Some items are custom ordered and availability is dependent on stock levels. Any delivery times are estimates provided by our suppliers. Actual delivery times vary depending on the supplier’s location, type of product/s and your delivery address. We endeavour to get your order to you as quickly as possible but there may be issues outside our control – for example, delayed manufacturing times, shipping delays to port, supplier warehouse issues and carrier schedules. 

For furniture, artwork and any item deemed oversized or fragile, you will be charged additional shipping by Tulum Home.

We use a variety of trusted logistic partners for delivery to obtain the most cost effective and efficient shipping option for your order.

If you wish to purchase a larger item, please contact hello@tulumhome.com.au to receive a shipping quote. Please provide your delivery address and items in which you are wanting to purchase.

Alternatively, the shipping cost will be confirmed once order is received and address details supplied. Please allow up to 2 working days for the Tulum Home team to contact you regarding the shipping quote. Tulum Home will then require payment for shipping upon invoice. Items will not be shipped until the shipping invoice is paid.

Tulum Home reserves the right to deem what items require additional shipping costs.

Free Shipping for orders over $200 Does not include bulky, oversized items or multi-product orders, including furniture, pots and artworks. It also does not include pre-order items.



% or $ Off Promotional Code:

  • Not to be used in conjunction with any other offer or promotion.
  • Does not apply to sale items.
  • Offer is valid for one purchase only.
  • Offer is valid online only.



All Gift Vouchers can be used online only and are valid for 12 months.

Gift Cards purchased online are only eligible for online purchases.

The details of your Tulum Home Online Gift Voucher will be emailed through to you once your order has been finalised.

Gift Vouchers cannot be exchanged for cash refund.



As an Australian based business, all of our Credit Card transactions are processed in $AUD.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@tulumhome.com.au.